Terms and conditions

Who you are buying from

The contracting party is RED WOOD GENERAL TRADING L.L.C, a Limited Liability Company (Single Owner), licensed by the Dubai Department of Economy and Tourism. Commercial Licence No. 653807. Register No. 1723154. The current licence is valid to 14 May 2027. VAT Tax Registration Number (TRN) 100363326800003.

We trade as Redwood Technologies and Redwood Store, and we are part of the Redwood Tech Group. We supply audio-visual, IT, and security systems, and the company was incorporated in 2011. Our address is Office 110, Al Asmawi Building, Dubai Investments Park 1, PO Box 440346, Dubai, UAE. Phone +971 4 882 9779. Email info@redwood-tech.com.

The contract

A contract is made when Stripe confirms your payment, or, if we accept an order by phone or email, when we confirm that order in writing. Putting an item in the cart does not reserve it. We may refuse an order, for example if a price is clearly wrong or the item is no longer available. If we refuse an order after you have paid, we refund the payment through Stripe to the original payment method.

Before you pay you can see the goods, the price in dirhams, how delivery and collection work, how to pay, and how to return the goods. Those details are on this page and on the shipping and delivery and returns and refunds pages.

Consumers and trade buyers

If you buy for yourself or your household, you are buying as a consumer. The repair, replacement, refund, warranty, and after-sales rights UAE consumer law gives you apply in full. These terms add to those rights. They do not replace them, and they do not shorten them.

If you buy for a business, we can agree trade terms for that order, including whether a change-of-mind return is available. Trade terms still cannot remove a right the law gives you on that purchase. We do not limit liability for fraud, or for death or personal injury caused by negligence. On a trade purchase we are not liable for loss of profit or business interruption, except where the law does not allow that exclusion.

Prices and VAT

Prices shown on the site are in UAE dirhams (AED) and include UAE VAT at 5%. Checkout charges that same VAT-inclusive price for the goods. Your tax invoice or receipt is in Arabic, and we may add English. It shows our trade name, address, TRN 100363326800003, a description of the goods, the unit price, any discount, the VAT rate and VAT amount, and the total including VAT. We issue it within 14 days of supply. We do not add a fee for paying by card.

If a price on the site is wrong and that would have been obvious, we may cancel the line and refund what you paid for it.

Payment

Card payments are taken by Stripe on Stripe’s hosted checkout page. We do not see or store your full card number. Stripe also collects your phone number. A delivery order needs an address in the United Arab Emirates. Collection from our Dubai Investments Park 1 office does not, and collection is free. If you choose delivery, checkout charges AED 78.75, including VAT. Delivery is free when the goods total, including VAT, is AED 2,000.00 or more. [TO CONFIRM: the delivery fee of AED 78.75 and free delivery from AED 2,000.00]. Those are the amounts on the shipping and delivery page, and checkout does not add a delivery fee beyond them.

The goods, warranty, and after-sales

Specifications, photographs, and datasheets describe the goods, including the main components and the country of origin when we have them. Small differences in finish or packaging can occur. Check the datasheet before you order for a project. Installation is not included in the product price unless we agree it in writing.

Where the manufacturer or its agent gives a warranty, that period applies, and we tell you the period before you buy when we have it. Time the goods spend with us for a covered repair is added to the warranty. If the same fault substantially affects how the goods work and it happens three times in the first year, we replace the goods with the same type and specification, or we refund the price. Spare parts and maintenance follow the manufacturer’s after-sales arrangements, and we tell you how to obtain them. A repair we carry out is itself warranted for 15 days, unless a part has to be ordered and that takes longer, and the new fault was not caused by misuse.

If the goods are faulty, damaged, incomplete, or not as described, the remedies on the returns and refunds page apply, at our cost. Those remedies are not limited to the change-of-mind window.

Delivery, returns, and privacy

We deliver across the UAE, and you can collect from our office at Dubai Investments Park 1. The details are on the shipping and delivery page. Returns are on the returns and refunds page. Personal data is described in the privacy policy.

Language and law

These pages are in English. UAE consumer law requires the information you need as a consumer, including the contract, the price, and the return terms, to be available in Arabic as well. We recommend publishing an Arabic version before launch. [TO CONFIRM: whether an Arabic version of these pages is published at launch]. If we publish an Arabic version, the Arabic text prevails where UAE law requires it to.

These terms are governed by the laws of the United Arab Emirates. The courts of the Emirate of Dubai have jurisdiction. You can also take a consumer complaint to the Dubai Department of Economy and Tourism and to the UAE consumer-protection channels.